Privacy Policy

Games Workshop Limited

Privacy and Cookies Policy

Games Workshop Limited (we or us) is committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users (you) very seriously and take great care to protect your personal information.

Please read the following policy carefully to understand what personal information we may collect from you, how we may use it, and your rights in respect of our use. By using this website, you accept the terms of this Privacy and Cookies Policy.

Information we may collect from you

We do not require that visitors reveal any personal information in order to access our main website, however some personal information is required to participate in certain activities, and we may collect and process the following personal information:


SPECIAL NOTE ABOUT CHILDREN UNDER THE AGE OF 13:

We encourage parents and guardians to spend time online with their children and take an active role to protect the privacy of their children. Parents and guardians should instruct their children never to give out real names, telephone numbers, addresses, or any other identifying information over the Internet without first getting their permission. No information should be submitted or posted to any GW website by visitors under 13 years of age without the consent of their parent or guardian. If you are under 13 and you want to register with the site, then you will need the consent of a parent or guardian. This can be done through the registration process, where a required confirmation e-mail will be sent to a parent or guardian of any child under the age of 13 who registers with us. The parent or guardian which provided consent in accordance with this paragraph shall at all times be permitted (using the contact details set out at the end of this Privacy and Cookies Policy) to request access to their child's information, request that any information be deleted and/or refuse to allow any further collection or use of their information.

How we will use your information

We may use information held about you in the following ways:

IP Addresses and Cookies

From any point after you have entered our website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service.


In summary, the cookies we use enable us:

Cookies List

This is a list of the cookies set by this website, and highlights specifically what each is used for:

    Cookie Name  
 Cookie ID Description 
 Default Currency Cookie  DefaultCurrency This cookie stores the currency selected by the visitor when they are shopping on the Black Library website. By default, this corresponds to GBP. 
 Google Analytics unique visit cookie
    __utma
 
    This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
 
Google Analytics user session cookie
    __utmb
 
This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. 
Google Analytics session status cookie - deprecated __utmc
    This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. 
 
Google Analytics user segmentation cookie __utmv
    This cookie is used to determine users as part of individual segments for analytics purposes, which are established by the site operator. 
 
 Google Analytics referral cookie
    __utmz
 
    This cookie stores the type of referral used by a visitor to reach the site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site.
 

To find out more on cookies generally and about how to restrict or block the cookies this site uses, please visitwww.aboutcookies.org.

Please note that if you restrict or block cookies this website uses, this may reduce the performance and usability of the site.

Where we will hold your information

The information we collect from you will be transferred to, and stored on, our servers in Lenton, Nottingham, England, and Annapolis, Maryland, United States of America. Your information may therefore be transferred to and stored at a destination outside the country in which you are resident. Your information may also be processed by staff who work for us, or for one of our suppliers, operating outside the country in which you are resident. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing.

Contacting you

We may use your data to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email or SMS) where you have consented to be contacted.

What to do if you do not want us to contact you

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can change your mind at any time either to opt in or to opt out of receiving communications from us or third parties by contacting us using the contact details set out below. We will use our reasonable endeavours to communicate with you according to the preferences that you share with us.

Contacting people who have opted out

In order to accurately maintain the information in our systems we may on occasions contact those customers who have asked us not to contact them to ensure that the information we hold is correct. This will normally be in the form of a letter or email, stating that our records indicate that they do not wish to be contacted by us and that we will not contact them unless they grant us their consent. It is important that we retain this right to ensure that we provide good customer service and accurately maintain our information.

What we do with your financial information

We will use your financial information to enable payment authorisation and billing. When you purchase any products from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transaction with us, such as credit card companies, banks and companies that handle delivery and shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. We will not share your financial information with third parties without your consent for any other reason. All financial information you provide to us is encrypted for security purposes.

Disclosure of your information

We may disclose your information to any member of our group which means our subsidiaries, our ultimate holding company, and its subsidiaries.

We will not disclose your personal information to third parties with the exception of the following limited circumstances:

In these circumstances we will use our reasonable endeavours to ensure your information is properly protected and processed under strictly controlled conditions and in accordance with current data protection legislation.

Your access to information

You have the right of access to, and to receive a copy of, information held about you. We are entitled to charge a fee of £10 to meet our administration costs in providing you with the information. Please contact us if you wish to see a copy of the information we hold and we will respond to you within 40 days of receiving your request. If for any reason you are concerned that the personal information held by us is not correct, or you wish to have your name or information removed from our records, please contact us, and we will happily review, update, or remove information as appropriate.

Security

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please keep in mind that whenever you voluntarily disclose personal information online (e.g. on message boards, through e-mail, or in chat areas) that information can be collected and used by others.

Links

Our website may, from time to time, contain links to and from websites operated by individuals and companies over which we have no control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy and Cookies Policy

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page. Please check this page from time to time to ensure that you are aware of any changes to our Privacy and Cookies Policy. Your continued use of this website will be deemed to signify your acceptance to any changes to our Privacy and Cookies Policy.

Contacting us

Questions, comments and requests regarding this Privacy and Cookies Policy are welcomed and should be sent to us by email. Our address can be found here.